We are Sorella Creative. Our website address is: https://www.sorellacreative.com/
While visiting our website, we will track:
When you shop with us, we ask you to provide us with information that includes your name, billing address, delivery address, e-mail address, telephone number, payment details and any account information such as username and password. We use this information for purposes such as:
Members of our team have access to the information you give us in order to fulfil orders and provide customer service support. For example, we have access to:
☞ What do you share with others?
We only share the necessary information to be able to complete your order with third parties.
We accept payments through trusted payment partners only e.g. Stripe, PayPal. In order to be able to process your payment, our payment partner will have access to your invoicing information and the information about the purchase that is needed to complete the payment, e.g. purchase price.
In our contact forms, some fields are mandatory. These fields contain information that we need in order to manage the contact form. When you fill in our contact form, all the information you fill in as well as your IP address is stored and sent in a secure email to us. The IP address is used to combat spam, and the other information you fill in yourself is used to reply to your query.
Occasionally, pages on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.
When you visit our site, we will track which country you come from and which pages on our website you visit. This is simply to help us improve our website experience, and this data is saved completely anonymously.
If you create an account, we will store your name, address, e-mail address and telephone number, which will be used to fill in your details at the checkout for future orders, indefinitely (unless you request for your account to be removed, in which case we are very happy to do so).
In general, we do not store information unless we need it or are legally obliged to store it. For example, we will store order information for the current time period for accounting purposes. This includes your name, email address and billing and shipping addresses.
We also store comments or reviews, if you leave them.
You can request to receive all personal information we have about you, including all information you have given us. You can also request that we delete all personal information we have about you. This does not include any information that we have to save for administrative, legal or security purposes.
All information we save is stored on a secure server in a password-protected database. Passwords saved in the database are always encrypted automatically and no one at Sorella Creative (or anywhere else) has access to passwords saved in the database, if you have forgotten a password it must therefore be restored, since it is not possible to retrieve from the database.
A cookie is a small text file that is stored on your computer / tablet / phone in the browser and contains information. It is used to make it easier for website visitors.
If you do not want any cookies, you can adjust this setting in your browser.
On this website the following may be used:
When you visit our website, we will track:
If you leave a review on our website, you can choose to save your name, e-mail address and website address in cookies. This is for your convenience so that you do not have to fill in this information again the next time you write a review. These cookies are valid for one year.
If you have an account and log in to this website, we will create a temporary cookie file to check if your browser accepts cookies. This cookie does not contain any personally identifiable information and disappears when you close your browser.
When you log in, we will also create several cookies to save information about your login and your choices for designing the screen layout. Login cookies are valid for two days and layout selection cookies are valid for one year. If you tick “Remember me”, your cookie will remain for two weeks. If you log out of your account, the login cookies will be deleted.
Website payment providers may also store third-party cookies / use local storage to handle payments on the website.
You can set your browser so that you automatically refuse to store cookies or be informed every time a website requests to store a cookie on your computer. However, this may mean that you do not have access to all functionality on the website. Through the browser, you can also delete previously stored cookies. See your browser settings for more information on this.
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